Solutions
One desk, every customer-facing team
MimiDesk is not positioned as a helpdesk for one department. It is the workspace for every team that talks to the people your company serves.
Customer support
The shared Support inbox is the whole team's working day: assignment, snooze, tags, and response goals measured on your business hours.
- Every conversation has one owner, visibly.
- SLA clocks run only while you are open.
- Mimi catches the next person up when a thread changes hands.
Sales
Every prospect conversation in one history — and personal mailboxes stay personal while shared pipelines stay shared.
- Pull a colleague into one thread with a note, never a forward.
- The customer's whole history sits beside the conversation.
- No prospect lost in somebody's personal archive.
Customer success
The whole relationship in view: what was promised, what was asked, and what is still waiting — across everyone who ever wrote.
- One customer, one history, whoever answered.
- Waiting conversations surface before the customer chases.
- Internal notes keep the context where the conversation is.
Account management
Accounts are conversations over years, not tickets over days — the workspace keeps the long thread readable.
- Company view groups every contact who writes from the account.
- Handovers travel with the conversation, not the person.
- Mimi summarises the months you were not on the account.
Operations
Suppliers, partners, logistics — external coordination worked with the same ownership and goals as customer mail.
- Shared inboxes per function, private mailboxes per person.
- Reports show load and lag without reading anyone's mail.
- Everything searchable, scoped to what you may open.
Internal service teams
HR, IT, finance — teams whose customers are colleagues get the same calm inbox, without buying a second tool.
- Requests are conversations with owners, not a queue of dread.
- Private by default matters most when the customers are colleagues.
- One workspace for the company, inside and out.