Solutions
One desk,every customer-facing team.
MimiDesk is not a helpdesk for one department. It is the workspace for every team that talks to the people your company serves.
For teams
By team.Everyone who talks to customers.
- Customer supportShared inboxes with goals that fit your hours
- SalesEvery prospect conversation, one history
- Customer successThe whole relationship in view
- Account managementAccounts as long conversations, kept readable
- OperationsSuppliers and partners, worked like customers
- E-commerce teamsOrders, returns and questions from every channel
- Internal service teamsHR, IT and finance requests as conversations
For industries
By industry.Where the conversation is the job.
- E-commerce & retailOrders, returns and delivery from every channel
- Agencies & servicesClient conversations, per account, in one desk
- HealthcarePatient and partner conversations, private by default
- EducationAdmissions, students and parents in one desk
- Real estateEnquiries, viewings and tenants across channels
- Travel & hospitalityBookings and guest requests, around the clock
The same for everyone
Different teams.One way of working.
One history
Every channel a customer uses joins one conversation, with their whole history beside it.
Clear ownership
Every conversation has a name on it. Colleagues join with a note, never a forward.
Goals on your hours
Response goals run on your business hours and holidays, per inbox.
Mimi inside
Catch-ups, drafts and routine work, within the permissions your workspace sets.
Bring your conversationshome.
Join the waitlist. We'll write when it's your turn — nothing else.
Rather talk first? Contact us