For industries · Travel & hospitality
Guest conversations, around the clock
Booking changes, guest requests and partner correspondence arrive at every hour. Shifts change; the conversation and its context do not.
Sound familiar?
Night shift promises the day shift never hears
Guests email reservations, reception and a general address about the same stay. A late check-in agreed overnight is unknown to the morning team. A group booking thread grows longer than anyone wants to read.
Your inbox
The conversations travel & hospitality teams handle every day.
- Booking changesAssigned to reservations with the guest's earlier messages alongside, so a date change is made against the right booking.
- Special requestsNoted in an internal comment and turned into a task, so an early check-in or a dietary need is handled before arrival.
- Group and event enquiriesSummarised by Mimi when a long thread changes hands, so the events lead knows what has been quoted and what is outstanding.
- Supplier and partner mailKept in its own shared inbox, apart from guests, with tags that show which partners write most.
What changes
One guest, one thread
A booking made by email and changed a week later is one conversation, with the guest's history beside it. As WhatsApp arrives, it will join the same thread.
Shift handover, summarised
Mimi catches the next shift up on what happened overnight: what was asked, what was promised, what is still open.
Goals that follow your hours
Response goals per inbox and business hours per property, so the night desk and the day desk each see their own targets.
Handling sensitive conversations. Choose where your workspace is hosted (EU, US or UAE), with isolation between workspaces enforced on the server, an audit log, and export and erasure built in. MimiDesk holds no certifications yet, and says so.
Questions
MimiDesk for travel & hospitality: common questions.
Can the night team and the day team work from the same inbox?
Yes. Everyone works the same shared inboxes, and ownership, internal comments and tasks carry what happened overnight into the morning.
Can guests message us on WhatsApp through MimiDesk?
WhatsApp, Telegram, SMS and live chat are coming soon. Email through Microsoft 365 is available now, and new channels will join the same guest history as they arrive.
Does MimiDesk connect to our booking system?
Not today. MimiDesk holds the conversations and contacts; reservations stay in your booking system.
Can response targets reflect a desk that never closes?
Business hours are set by your admin, so a round-the-clock desk can measure response targets around the clock.
Other industries
See all industries- E-commerce & retailOrders, returns and delivery from every channel
- Agencies & servicesClient conversations, per account, in one desk
- HealthcarePatient and partner conversations, private by default
- EducationAdmissions, students and parents in one desk
- Real estateEnquiries, viewings and tenants across channels
Bring your conversationshome.
Join the waitlist. We'll write when it's your turn — nothing else.
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