For industries · Education
Admissions to alumni, one desk
Admissions, student services, parents and partners write to many addresses. They are answered from one desk, with goals that follow your calendar.
Sound familiar?
Admissions season swamps a handful of inboxes
Applicants, parents and students write to admissions, the registry and individual staff, often about the same thing. In peak weeks replies slow down and families write again, which doubles the queue. Each year the same questions are answered from scratch.
Your inbox
The conversations education teams handle every day.
- Application questionsHandled in the admissions shared inbox and tagged by programme, so reports show where demand is coming from.
- Parent enquiriesAnswered with the family's earlier conversations in view, including anything the registry has already said.
- Student support requestsKept to the student support team by role, with sensitive cases discussed in a private side conversation.
- Deadline-season repeatsAnswered with canned responses and internal knowledge, so every office gives the same dates and requirements.
What changes
Shared inboxes per office
Admissions, registry, student support — each a shared inbox with its own owners, one search across all of them.
Goals on your calendar
Response goals run on business hours and holidays, so the term break does not read as a breach.
One history per person
An applicant becomes a student becomes an alumnus. The conversation history follows them the whole way.
Handling sensitive conversations. Choose where your workspace is hosted (EU, US or UAE), with isolation between workspaces enforced on the server, an audit log, and export and erasure built in. MimiDesk holds no certifications yet, and says so.
Questions
MimiDesk for education: common questions.
Can response targets pause during holidays and term breaks?
Yes. Targets run on the business hours and holidays you configure, so a closure does not count as a breach.
Can each department keep its own inbox?
Yes. Admissions, registry, finance and student support can each have a shared inbox with their own owners, while staff search across the conversations they are allowed to open.
Does MimiDesk meet education privacy regulations?
MimiDesk holds no sector certifications. It provides region choice (EU, US or UAE), workspace isolation enforced on the server, an audit log, and export and erasure, which you can assess against your own requirements.
Can students chat with us live?
Live chat is coming soon, as are WhatsApp and SMS. Email through Microsoft 365, which many institutions already run, is available today.
Other industries
See all industries- E-commerce & retailOrders, returns and delivery from every channel
- Agencies & servicesClient conversations, per account, in one desk
- HealthcarePatient and partner conversations, private by default
- Real estateEnquiries, viewings and tenants across channels
- Travel & hospitalityBookings and guest requests, around the clock
Bring your conversationshome.
Join the waitlist. We'll write when it's your turn — nothing else.
Rather talk first? Contact us