For teams · Sales
Every prospect, one history
Personal mailboxes stay personal and shared pipelines stay shared — and nothing a prospect ever wrote is lost in somebody's archive.
The problem
Deal history scattered across personal inboxes
Every rep keeps prospects in their own Outlook, and the CRM only knows what someone remembered to paste in. When a rep is off or leaves, the thread that explains the deal leaves with them. Managers ask for updates because they cannot see the conversation itself.
How it works
How sales works in MimiDesk.
- 1
A prospect writes in
Mail to a rep's personal mailbox stays private to its owner, while the contact and company build up from the correspondence rather than from typing.
- 2
Bring in a specialist
Open a private side conversation with a solutions engineer or finance about one deal, without forwarding the prospect's email around the company.
- 3
Follow up on the promised day
Snooze a thread until the date you said you would come back, and a task on the conversation keeps the next step attached to the deal.
- 4
Draft the next message
Ask Mimi to draft a follow-up from the conversation so far. She marks the gaps she cannot fill, and you finish it and send.
The history beside the reply
The contact and company sit next to the conversation, built from real correspondence rather than data entry.
Bring a colleague in with a note
Pull sales engineering or finance into one thread with an internal note. The customer sees one voice.
The CRM that keeps itself
Contacts and companies come from the mail that arrives. Mimi keeping records up to date is on the way, within the permissions the workspace sets.
Questions
MimiDesk for sales: common questions.
Is MimiDesk a CRM or an inbox?
Both, in one workspace. Contacts and companies are created from real correspondence, and the pipeline, companies and people screens sit beside the conversations that explain them. A record is earned by mail rather than typed in by hand.
Will my manager be able to read my personal mailbox?
No. Personal mailboxes are visible only to their owner. Shared pipeline inboxes are open to the team that works them, and reports describe workload and timing rather than what anyone wrote.
Can Mimi update CRM records for us?
Not yet. Today Mimi summarises and drafts replies when you ask. Keeping records up to date is on the way, and will run within the permissions the workspace sets, with each change recorded in the audit log.
Does it work with Gmail as well as Outlook?
Microsoft 365 is available today. Google Workspace support is built and coming soon, with IMAP and forwarding to follow, so mixed teams will be able to work from one desk.
Other teams
See all teams- Customer supportShared inboxes with goals that fit your hours
- Customer successThe whole relationship in view
- Account managementAccounts as long conversations, kept readable
- OperationsSuppliers and partners, worked like customers
- E-commerce teamsOrders, returns and questions from every channel
- Internal service teamsHR, IT and finance requests as conversations
Bring your conversationshome.
Join the waitlist. We'll write when it's your turn — nothing else.
Rather talk first? Contact us