For industries · E-commerce & retail
Retail conversations, from every channel
Customers write from wherever they are — email, WhatsApp, chat, SMS. Every one of those lands in one desk, with the order history beside it.
Threaded by customer, not channel
A question that starts on WhatsApp and continues by email is one conversation with one owner.
Peak season, owned
Assignment, canned responses and response goals keep a busy queue calm. Mimi catches people up between shifts.
Returns without the re-explaining
The customer's whole history sits beside the reply, so nobody asks for the order number twice.
Other industries
See all industries- Agencies & servicesClient conversations, per account, in one desk
- HealthcarePatient and partner conversations, private by default
- EducationAdmissions, students and parents in one desk
- Real estateEnquiries, viewings and tenants across channels
- Travel & hospitalityBookings and guest requests, around the clock
Bring your team's conversations home
Twenty-one days of the full suite, free. No card needed.