Product
One workspace for every customer conversation.
A shared inbox, a CRM, team chat, tasks and reporting, all built around the conversation instead of a ticket number. One place where a customer is answered, discussed and remembered.
How it works
Follow one conversation through a working day.
Every part of MimiDesk shows up at the moment it is needed, on the same conversation, without anyone switching tools.
- 09:02
Desk
A customer writes to support@. It lands in the team's inbox, with an owner.
Shared inboxes hold the conversations a team is accountable for: support, sales, finance. Each one has an owner, tags, snooze and a status, so “who is on this?” always has an answer. Assign one conversation or fifty at once.
Beside them, every person keeps their own named business mailbox, private by default. Nobody else can open it, not even an admin.
A new conversation is assigned in a shared inbox — stylised illustration. - 09:10
Team
It needs finance. You pull them into this one conversation, not the whole mailbox.
Internal notes and @mentions sit inside the conversation, in a space the reply box cannot reach, so a private remark can never be sent to the customer by mistake. A side conversation brings a colleague in without CC or forward.
Direct messages with teammates live in the same workspace, so nobody pastes a thread into another chat tool to talk about it.
A note on the conversation, and the message it started — stylised illustration. - 09:14
CRM
The customer's record is already there, built from the mail itself.
Contacts and companies are created from real correspondence, and a record is earned rather than typed. The customer's whole history sits beside every conversation: past threads, the people involved, the company they belong to.
Pipeline, companies and people each have their own screen, and they all stay current because they are fed by the conversation, not by data entry.
A message arrives and the contact's record fills in — stylised illustration. - 09:20
Projects
You promise a refund by Thursday. The promise becomes a task on the thread.
Work that comes out of a conversation stays attached to it, with an owner and a due date. “What did we promise, and is it done?” is answered where the promise was made. A workspace-wide Projects app is on its way.
Tasks attached to the conversation they came from — stylised illustration. - 17:30
Desk
Close of business. The response clock stops with you.
Response targets for first reply, next reply and resolution run on your business hours and holidays. A breach is recorded, and a Late view shows what is overdue, so nobody is measured against a clock that ticked overnight.
- Friday
Insights
The week in numbers, without anyone reading anyone's mail.
Workload, resolution times, tags and what is waiting are computed from metadata: volumes and timings, never message bodies, and only as far as each person's analytics consent allows. Leaders see the shape of the work; the mail stays private.
Volumes and waiting, computed from metadata only — stylised illustration.
Channels
Email first, done properly. Every channel after.
Your mail stays in your own provider: threading, sending from your real addresses and deliverability work as they already do. Each channel joins the same customer history, and the reply goes back where the customer wrote.
| Channel | Status |
|---|---|
| Microsoft 365 mailboxesPersonal and shared mailboxes, with admin consent | Available |
| Google Workspace mailboxesBuilt, finishing before launch | Coming soon |
| Any other mailbox (IMAP or forwarding)For providers outside Microsoft and Google | Coming soon |
| WhatsApp, Telegram and SMSMessages join the same customer history | Coming soon |
| Live chat on your websiteChats land in the desk like any conversation | Coming soon |
Knowledge · on the way
The answer you wrote last week, ready for next week.
Your team answers the same good questions again and again. Today those answers live in your conversations and internal articles, and search finds them. The Knowledge app will turn the best of them into articles, and give your customers a help centre they can read.
In every plan
Everything in the workspace, on one sheet.
Desk
- Shared team inboxes
- Private personal mailboxes
- Assignment, including in bulk
- Snooze, tags and statuses
- Response targets on business hours
- Late view for overdue conversations
- Automations, new rules start in dry-run
Team
- Internal notes on every conversation
- @mentions
- Private side conversations
- Direct messages between teammates
CRM and work
- Contacts built from real mail
- Companies and people
- Pipeline view
- Full customer history on every conversation
- Tasks with owners and due dates
Admin and data
- Roles: viewer, agent, lead, admin, owner
- Custom roles
- User provisioning with SCIM
- Single sign-on on request
- Read-only REST API
- Audit log, export and erasure
Mimi, the AI assistant, is an add-on on Scale and Enterprise. Meet Mimi
Questions
Before you switch.
What is MimiDesk?
MimiDesk is a workspace for customer conversations. It brings shared inboxes, private mailboxes, a CRM, team chat, tasks and reporting together around each conversation, with Mimi, its built-in AI assistant, working inside the same screens.
Is MimiDesk a help desk?
It does the job of one without turning customers into ticket numbers. A conversation keeps its thread, its people and its history, and the tools your team needs, from notes to tasks to the customer's record, attach to it rather than living in separate systems.
Can my team share an inbox and still keep personal mailboxes private?
Yes. Shared inboxes like support@ are visible to the team that owns them. Each person's own mailbox is private by default, and a colleague only sees a conversation from it when they are pulled into that one conversation.
Which email providers does MimiDesk work with?
Microsoft 365 is available today, for personal and shared mailboxes. Google Workspace and IMAP or forwarding for other providers are coming soon, followed by WhatsApp, Telegram, SMS and live chat.
Do we have to type customer data into the CRM?
No. Contacts and companies are created from the conversations your team already has, and the customer's history builds up as you work. You can edit records, but you do not have to maintain them by hand.
Can managers read their team's email?
No. Reports are computed from metadata such as volumes and response times, never from message bodies, and they respect each person's analytics consent. Personal mailboxes stay private to their owner.
Does MimiDesk have an API?
Yes, a read-only REST API. User provisioning works through SCIM, and single sign-on is available on request.
Work every conversationin one place.
Join the waitlist. We'll write when it's your turn — nothing else.
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