For companies · Small business
The only desk a small business needs
One workspace for the conversations, the contacts and the follow-ups — instead of an inbox, a spreadsheet and three chat apps.
At your size
What matters for small business, and how MimiDesk handles it.
Stop sharing a password
Each person signs in as themselves to the shared inbox, so everyone can see who replied and when.
Pick up yesterday's thread
Whoever is in today opens the conversation and reads its history and internal comments before replying.
Let the contact list build itself
Contacts and companies form from the mail that arrives, replacing the spreadsheet nobody keeps current.
Reuse the answers you type daily
Canned responses cover opening hours, directions and the questions you hear every week, and each can be adjusted before it is sent.
The problem
Customer details spread across inboxes and spreadsheets
A small team answers customers from a shared login, keeps names in a spreadsheet and relies on memory for who said what. When the person who usually replies is off, customers wait. Nobody has time for a system that needs its own administrator.
- One place for every messageEmail in one desk today, threaded by customer, with the history beside each reply. WhatsApp, Telegram, live chat and SMS are coming soon and will join the same history.
- The customer record keeps itselfContacts and companies come from the mail that arrives. No data entry, no second tool to keep in sync.
- A price that fitsPer agent seat, viewers free, monthly or yearly. Every plan is the whole suite.
Questions
MimiDesk for small business: common questions.
Is MimiDesk too complicated for a team of three?
A small team can start in an afternoon: connect a Microsoft 365 mailbox, invite colleagues and assign conversations. Standard automations are on from the start, and custom rules stay off until you want them.
Can we answer WhatsApp messages in MimiDesk?
Not yet. Microsoft 365 email is available today, and WhatsApp, Telegram, SMS and live chat are coming soon. When they arrive, a customer who writes on two channels will still have one conversation history.
How is MimiDesk priced?
Pricing is per agent seat, and viewers who only read are free. Every plan includes the whole suite, and there is a 21-day trial without a card.
Can we take our data with us if we leave?
Yes. Workspace export is built in, and erasure is available with a receipt.
Bring your conversationshome.
Join the waitlist. We'll write when it's your turn — nothing else.
Rather talk first? Contact us