For industries · Healthcare
Patient conversations, handled with care
Appointment questions, billing and partner correspondence, worked in shared inboxes that are private by default and audited throughout.
Sound familiar?
Patient enquiries in a mailbox anyone can open
Appointment changes, billing questions and referrals arrive at one practice address that the whole front desk shares a login to. Nobody can say who read what, and questions for a clinician get forwarded around. The team needs order and accountability before it adds anything clever.
Your inbox
The conversations healthcare teams handle every day.
- Appointment changesAssigned to the front desk on arrival and answered within a first-reply target that runs on clinic hours.
- Billing questionsSent to the billing team's shared inbox by an automation rule, with the patient's earlier conversations beside the reply.
- Questions for a clinicianRaised with the clinician in an internal comment on the message, rather than forwarded to a personal inbox.
- Referrals and partner mailFollowed with a task on the conversation until the referral is acknowledged, so nothing depends on one person's memory.
What changes
Private by default
Each inbox opens only to the roles you allow, and a personal mailbox only to its owner. The audit log records activity across the workspace.
Hosted where you choose
Each workspace runs in one region — the EU, the US or the UAE — application, database and storage together. Export and erasure are rights, not features.
Mimi within your rules
Mimi stays switched off until an admin enables her. Today she summarises and drafts only when a person asks, sees only what that person can open, and every request is recorded in the audit log.
Handling sensitive conversations. Choose where your workspace is hosted (EU, US or UAE), with isolation between workspaces enforced on the server, an audit log, and export and erasure built in. MimiDesk holds no certifications yet, and says so.
Questions
MimiDesk for healthcare: common questions.
Is MimiDesk certified for handling health data?
MimiDesk holds no healthcare or security certifications. It offers region choice (EU, US or UAE), workspace isolation enforced on the server, an audit log, and export and erasure. Please assess it against your own obligations before placing patient information in it.
Who can see a patient's conversation?
Access follows roles and inboxes, and personal mailboxes are visible only to their owner. The audit log records activity in the workspace, so an admin can review what happened.
Does Mimi read patient messages?
Only if an admin turns Mimi on, and only when a person asks her to summarise or draft for a conversation they can already open. Contact addresses and card numbers are replaced, attachments are never sent to the model, and each request is logged.
Where is our data stored?
Each workspace is held in one region you choose: the EU, the US or the UAE. The database and file storage sit on private network endpoints with no public access.
Other industries
See all industries- E-commerce & retailOrders, returns and delivery from every channel
- Agencies & servicesClient conversations, per account, in one desk
- EducationAdmissions, students and parents in one desk
- Real estateEnquiries, viewings and tenants across channels
- Travel & hospitalityBookings and guest requests, around the clock
Bring your conversationshome.
Join the waitlist. We'll write when it's your turn — nothing else.
Rather talk first? Contact us