For industries · Real estate
Every enquiry, every viewing, one history
Enquiries arrive all day, often about the same property. They are worked as one conversation per person, with the record beside it — and as WhatsApp and SMS arrive, they join the same conversation.
Sound familiar?
Hot enquiries go cold in a busy inbox
Portal leads, viewing requests and tenant repairs share one busy inbox with no owner. A buyer who waits too long for a reply books a viewing elsewhere. The landlord's history sits in a negotiator's sent items.
Your inbox
The conversations real estate teams handle every day.
- Portal enquiriesThe sender becomes a contact from the mail itself, and the enquiry is assigned to a negotiator with a first-reply target on office hours.
- Viewing requestsTagged by property and followed up with a task, so every viewing agreed by email has a next step.
- Tenant maintenanceWorked in the lettings inbox, with the contractor discussion kept in internal comments beside the tenant's report.
- Landlord updatesDrafted with Mimi from the whole conversation and sent by the property manager once checked.
What changes
Every channel, one thread
An enquiry that starts as a portal email stays one conversation with one owner. As WhatsApp and SMS arrive, a buyer who switches channel will stay in it.
The contact record keeps itself
Buyers, tenants and landlords become contacts from the mail that arrives, without anyone typing them in.
Nothing waits too long
Response goals and the waiting view make sure a viewing request is answered before the buyer moves on.
Handling sensitive conversations. Choose where your workspace is hosted (EU, US or UAE), with isolation between workspaces enforced on the server, an audit log, and export and erasure built in. MimiDesk holds no certifications yet, and says so.
Questions
MimiDesk for real estate: common questions.
Can MimiDesk manage enquiries from property portals?
Portal enquiries that arrive as email in a connected Microsoft 365 mailbox are handled like any other conversation, and the sender becomes a contact. There is no direct portal integration.
Can we reply to buyers on WhatsApp?
Not yet. WhatsApp and SMS are coming soon; as they arrive, a buyer who moves from email to messaging will stay in the same conversation.
Does MimiDesk replace our property management software?
No. It handles the conversations and contacts around lettings and sales, while listings, tenancies and accounts stay in your property system.
Can we see how quickly each negotiator responds?
Workload and resolution reports show volume and timing by person and inbox, and response-target breaches are recorded.
Other industries
See all industries- E-commerce & retailOrders, returns and delivery from every channel
- Agencies & servicesClient conversations, per account, in one desk
- HealthcarePatient and partner conversations, private by default
- EducationAdmissions, students and parents in one desk
- Travel & hospitalityBookings and guest requests, around the clock
Bring your conversationshome.
Join the waitlist. We'll write when it's your turn — nothing else.
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