For industries · Agencies & services
Every client, one history
Client work is a long conversation across many people. The workspace keeps it in one history per account, whoever answered.
Sound familiar?
Client email scattered across the whole agency
A client emails the account lead, the designer and the project manager separately, and each holds part of the brief. Feedback gets missed because it went to someone on holiday. When a client asks what was agreed, the answer takes an afternoon of searching.
Your inbox
The conversations agencies & services teams handle every day.
- Briefs and change requestsThey land in the client's shared inbox, get an owner, and become tasks on the conversation, so nothing agreed by email is forgotten.
- Feedback roundsMention the designer in an internal comment on the client's message, and the discussion stays beside the feedback it answers.
- Invoice queriesPull finance into a private side conversation about a disputed invoice without copying them onto the client thread.
- Status updatesAsk Mimi to summarise a long project thread before a client call, then draft the update for the account lead to finish and send.
What changes
One inbox per client team
Shared inboxes per account or function, private mailboxes per person, and roles deciding who can open each client's inbox.
Handovers that travel
When an account manager changes, the conversation and its notes go with the account, not with the leaver.
Months, summarised
Mimi catches a new team member up on an account: what was promised, what was asked, what is still open.
Handling sensitive conversations. Choose where your workspace is hosted (EU, US or UAE), with isolation between workspaces enforced on the server, an audit log, and export and erasure built in. MimiDesk holds no certifications yet, and says so.
Questions
MimiDesk for agencies & services: common questions.
Can we give each client its own inbox?
Yes. Create a shared inbox per client or per client team, assign owners, and use roles to decide who at the agency can open it.
Can clients see our internal discussion?
No. Internal comments and side conversations are for your team only; the client sees the replies you send.
Can freelancers work in MimiDesk?
They can join as agents to reply, or as free viewers to read. Custom roles let you shape what a contractor is allowed to do.
Can we track time or billable hours?
No. MimiDesk handles the conversations, contacts and tasks around client work; time tracking and billing stay in the tools you use for them.
Other industries
See all industries- E-commerce & retailOrders, returns and delivery from every channel
- HealthcarePatient and partner conversations, private by default
- EducationAdmissions, students and parents in one desk
- Real estateEnquiries, viewings and tenants across channels
- Travel & hospitalityBookings and guest requests, around the clock
Bring your conversationshome.
Join the waitlist. We'll write when it's your turn — nothing else.
Rather talk first? Contact us