About MimiDesk
We built the workspacewe wanted to work in.
MimiDesk started as our own answer to a familiar problem: customer conversations scattered across inboxes, tools and people. It still runs our own company every working day.
The story
A growing team needed one shared view of its customers. The tools that offered it priced access per head, so giving the whole team a seat was treated as an extravagance, and the people who only needed to look were left out.
The tools also had a shape we did not recognise. They turned each customer message into a numbered case, kept the customer's details in a different system, and moved the conversation about the customer into yet another one. Our actual work was none of those things. It was a conversation.
So we built it the other way round: the conversation first, and everything else around it.
Personal mailboxes that stay personal. Shared inboxes with a clear owner. A CRM that builds itself from the mail that arrives. And Mimi, an intelligence woven into the work rather than bolted on beside it, accountable for everything she does.
3LI runs its own customer conversations on MimiDesk. When a screen is unhelpful, we feel it first, which is why it gets fixed quickly, and why we are strict about saying only what the product really does.
How we build
Four things we will not trade away.
Honesty is a feature
A control the deployment cannot honour is hidden, never offered broken. Copy never claims what the product does not do, on this website either.
Everyone gets a seat
The product exists because per-seat pricing punishes giving your whole team access. That origin still shapes how we think about plans.
Privacy by structure
Where privacy matters we change the shape of the system, not just the policy. Private mailboxes and internal notes are structural, not settings.
AI with accountability
Mimi is a teammate with rules: off until an admin turns her on, working within the permissions the workspace sets, and on the record for everything she does.
The company
Made in London by 3LI GLOBAL.
MimiDesk is a product of 3LI GLOBAL LIMITED, the company you contract with when you sign up.
- Company
- 3LI GLOBAL LIMITED
- Registered in
- England and Wales
- Company number
- 15759236
- Registered office
- 167–169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom
One customer, one history.Be first at the desk.
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