For companies · Non-profit
Every supporter conversation, remembered
Donors, members, volunteers and the people you serve — one history each, however many hands the conversation passes through.
At your size
What matters for non-profit, and how MimiDesk handles it.
Several people, one correspondence
A few staff can own a large volume of mail when each conversation has a named owner and a response target.
Volunteers who only need to read
Viewers are free, so volunteers and trustees can follow what is happening without a paid seat each.
Sensitive cases, kept small
A difficult beneficiary case can be discussed in a private side conversation, and roles limit who can open the inbox at all.
Reporting to the board
Workload, resolution and tag reports give trustees volume and timing by inbox, without anyone sharing the messages themselves.
The problem
Supporter history leaves with every volunteer
Donor, volunteer and beneficiary mail arrives at a few general addresses and is answered by whoever is free that week. Staff and volunteers come and go, and the history of a relationship goes with them. Trustees ask how the organisation is doing and get a guess.
- Shared inboxes for small teamsA handful of people can own a large correspondence when every conversation has a name and a goal.
- The relationship, not the ticketA supporter's whole history in one place, so nobody asks a long-standing donor to introduce themselves again.
- Trustees read for freeViewer seats cost nothing, so the board and volunteers can see what is happening without a licence each.
Questions
MimiDesk for non-profit: common questions.
Can volunteers use MimiDesk without a paid seat?
Volunteers who only need to read conversations can be viewers, and viewers are free. Anyone who replies needs an agent seat, whether they are staff or a volunteer.
How do we protect beneficiaries' personal information?
Access follows roles, personal mailboxes are owner-only, and the audit log records activity in the workspace. You choose the region your data is held in — the EU, the US or the UAE — and you can export or erase data, with a receipt for erasure.
Can we keep one history for each donor?
Yes. Contacts are built from the mail that arrives, so every message a donor has sent sits in one place, whoever on the team answered it.
Can we use our organisation's Microsoft 365 account?
Yes. MimiDesk connects to Microsoft 365, including shared mailboxes with admin consent. Google Workspace support is coming soon.
Bring your conversationshome.
Join the waitlist. We'll write when it's your turn — nothing else.
Rather talk first? Contact us