MimiDesk

For teams · Operations

External coordination, worked like customer mail

Suppliers, partners, logistics — external coordination with the same ownership and goals as customer mail.

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A day on the desk for operations — stylised illustration.

The problem

Supplier mail lives in whichever inbox it hit

Purchase queries, delivery delays and partner updates arrive in a dozen personal inboxes and a few distribution lists. When a shipment slips, nobody can say who was told or when. The record of an agreement is a search through someone else's sent folder.

How it works

How operations works in MimiDesk.

  1. 1

    Sort by rule

    Automation rules put supplier mail into the right shared inbox. Custom rules start in dry-run, so you see what they would do before they act.

  2. 2

    Chase a late delivery

    Tag the conversation, set a task for the follow-up and snooze it until the promised date, so the chase comes back to you.

  3. 3

    Settle it internally first

    Discuss a price change in a private side conversation with finance before anyone replies to the supplier.

  4. 4

    See where the load sits

    Workload and tag reports show which inboxes and tags carry the most traffic, without anyone reading the messages to find out.

  • Shared inboxes per function

    A shared inbox per function and a private mailbox per person, with roles deciding who can open each shared inbox.

  • Load and lag, without reading mail

    Reports show volume and waiting time by inbox and person — metadata only, never bodies.

  • Everything searchable

    Search across every conversation you may open. Tags make the operational record findable later.

Questions

MimiDesk for operations: common questions.

Can operations use MimiDesk if we are not a customer-facing team?

Yes. A supplier or logistics partner is worked exactly like a customer: a conversation with an owner, internal comments, tags and response targets. Customer and operations inboxes can sit side by side in one workspace.

Can we automate how supplier emails are sorted?

Automation rules handle sorting and tagging today. Standard rules are on by default; custom rules are off until you enable them and begin in dry-run. Sorting by Mimi is on the way, and will follow the permissions the workspace sets.

Can we track deadlines against an email?

Tasks attach to a conversation, and snooze returns a thread on the date you choose. Response targets can also measure how quickly a supplier inbox is answered during business hours.

Does MimiDesk integrate with our ERP?

There is no ERP integration today. A read-only REST API lets other systems read from MimiDesk, which suits reporting but not two-way updates.

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